FREQUENTLY ASKED QUESTIONS
Can I cancel my contract in between the contract period of 24 months?
No, this is not permitted as Cloud Mining makes major investment on behalf of your promise of adhering contract for 24 months and hence no cancellation is permitted.
Can I increase hashing power of existing contract in future if I wish to do so?
Every contract offered by us is time based, therefore you won’t be able to add hashing power to existing contract, but you can always add new contracts to your account.
Changing account email address
Please, contact customer service.
How frequently will I receive my payouts?
Payouts are generated daily, but you will receive your payouts only once they have accumulated to a certain quantity. For example, as to December 2017, the minimum payout for BTC is 0.003 BTC. This minimum payouts are set in order to avoid that customers pay excessive fees for receiving small payouts in their wallets.
How soon do you think I would recover my investments?
As per current estimate on the calculator, you can recover your investments in 4 to 6 months and make profits for the remaining period; however this subject to the hangs on mining difficultly levels that will be shown transparently on our calculator every time.
Is mining bitcoins profitable? If so, then why are you not mining yourself?
Besides the fact that we ourselves mine with the very same hardware that we offer to our clients, our capital is limited. We believe that Bitcoin and altcoin mining is highly profitable, however, we do not want to “put all our eggs in one basket”.
Is there any transaction fee charged during payouts?
Yes, we charge small mining fee of 0.0005 BTC for each transfer. We would like to confirm fellow customers that this is something which is required to be paid by Cloud mining as well to the network.
What is Cloud Mining?
AI Cloud Mining is a bitcoin cloud mining service that is an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup. We offer hosted cryptocurrency mining services and a variety of mining related solutions to small and large scale investors. The combination of our algorithmic trading framework, mining infrastructure, and proprietary mining farm-management software, Genesis Hive, quickly made us an industry leader. Our team of mining experts with extensive knowledge of the digital currency sector specializes in building the most efficient and reliable mining facilities. Genesis Mining is also the founding partner of Logos Fund, the first ever Bitcoin Mining Fund, which targets professional investors looking to gain access to Bitcoin’s and various other digital assets‘ potential.
What is the maintenance fee?
maintenance fee is included in package so there will be no further deduction.
Who should I contact in case of any support needed?
Drop an email at firstname.lastname@example.org and you will get a ticket based response within 8 hours.
Would my returns will remain the same as shown in mining calculator for entire contract duration?
Mining returns in cryptocurrency normally drops as time passes, but historically it has been observed that ROI (Return on Investment) will be calculated in percentage only gets better. The reason for improvement in the ROI is the price hike of cryptocurrencies that is predicted to further increase in the near future. (Kindly note that Cloud mining is not claiming any such thing).